Contact Us

Reaching the support team at Spin and Win is straightforward, with several contact channels available around the clock. Whether the query is about an account, a payment, or a game, the right route is just a few clicks away. This page lists every current contact method, explains what each channel covers, and includes practical details to help resolve issues quickly.

How to Get in Touch with Spin and Win

Spin and Win offers three direct support channels: live chat, email, and a UK freephone number. Each one suits a different type of query, and all are staffed by a dedicated support team. For most players, live chat is the fastest option, though email and phone remain useful depending on the complexity of the issue.

Live Chat

Live chat operates 24 hours a day, 7 days a week, including bank holidays. It is available through the website and the Android app, which has over 10,000 installs on Google Play. Live chat is best suited to account access problems, payment questions, bonus queries, and general technical issues that need a quick response. No appointment or callback is required - simply open the chat window and connect with a support agent directly.

Email Support

For non-urgent matters or situations where written records are helpful, the support email address is support@spinandwin.com. Email is a practical choice when a query involves screenshots, documents, or detailed account history. Response times are not published, but email is generally processed during standard operational hours. Players raising a formal complaint should use the dedicated address complaints@spinandwin.com instead of the general support inbox.

UK Telephone Support

The UK freephone number is 0808 238 6061. Calls to this number are free from UK landlines and most mobile networks. Phone support is a useful option when a matter is sensitive or complex enough to benefit from a direct conversation. As with live chat, phone support is provided by the Spin and Win team rather than a third-party call centre.

Support Hub and FAQ

Before contacting the team directly, the self-service support hub covers the most common topics across four broad areas: account management, banking and payments, game queries, and technical troubleshooting. Many questions about deposit limits, verification documents, withdrawal timelines, and bonus terms can be resolved through the FAQ section without waiting for an agent.

Complaints and External Dispute Resolution

If a complaint cannot be resolved through the standard support channels, Spin and Win provides a dedicated complaints email at complaints@spinandwin.com. Formal complaints submitted through this address are logged and handled in line with the operator’s internal complaints procedure.

For eligible disputes that remain unresolved after exhausting the internal process, players based in Great Britain can escalate to an external body. Spin and Win operates under UK Gambling Commission licence account 57924, which means eligible complaints can be referred to IBAS - the Independent Betting Adjudication Service - as a recognised alternative dispute resolution provider. This route applies to customers who have already gone through the internal process without a satisfactory outcome.

For general reference, the operator behind the brand is Rank Interactive (Gibraltar) Limited, company number 120385, registered at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA.

What to Have Ready Before Contacting Support

Having the right information to hand helps speed up any interaction with the support team. Useful details to prepare include:

• The registered email address on the account
• A brief description of the issue and when it occurred
• Any relevant transaction references or game names
• For payment queries - the payment method used and approximate amount
• For verification queries - the type of document submitted or required

Verification-related questions are common, particularly around withdrawals, since payments are not released until required identity checks are complete. Accepted identity evidence includes a passport, national ID card, or driving licence, while address verification typically requires a utility bill or bank statement dated within the previous three months.

Privacy When Contacting Support

Any personal information shared with the support team is handled in line with the operator’s data practices. All account data and transaction records are protected using P128 SSL Digital Encryption, and financial transactions are processed by WorldPay. For a full explanation of how personal data is collected and used, see the Spin and Win privacy policy.

For a broader view of the Spin and Win online casino, including the game catalogue, promotions, and payment options, the main site navigation covers every current section.

Responsible Gambling Support

If the reason for making contact relates to responsible gambling - such as setting deposit limits, activating a break, or discussing self-exclusion - the support team can assist directly. Spin and Win provides configurable daily, weekly, and monthly net deposit limits, a Reality Check session reminder, Take a Break options ranging from 24 hours to 6 weeks, and self-exclusion from 6 months up to 5 years. Players registered with GAMSTOP are not eligible to open an account. Support agents can guide through the available tools or refer to appropriate organisations where needed.