Terms and Conditions

The terms and conditions published by Spin and Win set out the rules that govern every account, game session, transaction, and promotion on the platform. They apply to all registered customers in the United Kingdom and were last updated on 16 December 2025. Reading them carefully before registering is straightforward practical advice, not a formality. This page summarises the most important clauses in plain language so players can understand what is expected of them and what they can expect in return.

Operator Details and Governing Law

Spin and Win is operated by Rank Interactive (Gibraltar) Limited, company number 120385, registered at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA. The brand holds a Great Britain licence issued by the UK Gambling Commission under account number 57924, and is also registered, licensed, and regulated by the Gibraltar Gambling Commission. These dual regulatory frameworks determine how the casino handles complaints, disputes, and player-protection obligations for UK customers.

Material changes to the Terms of Use are notified to customers at least 14 days before they take effect, wherever that notice is reasonably practicable. Continued use of the account after that notice period constitutes acceptance of the revised terms.

Account Rules

Each customer may hold only one account per Spin and Win brand. Accounts must be registered using accurate personal details, including full name, residential address, date of birth, country, email address, and telephone number. The registered name must match the name on the payment method used for deposits and withdrawals.

The account is for the sole personal use of the registered holder. Sharing access, creating accounts on behalf of others, or registering under a false identity is not permitted. Customers must be aged 18 or over. Evidence of age, identity, and address may be requested at any time, and the casino reserves the right to withhold withdrawals until all required verification has been completed.

Identity Verification and KYC

Verification typically begins at registration and may complete automatically. When manual checks are required, the following documents are commonly accepted:

• Passport, national identity card, or driving licence for identity
• Utility bill or bank statement dated within the last three months for address
• A selfie or photograph alongside the identity document
• Evidence of the payment method used
• Source of funds or source of wealth documentation where applicable

Withdrawals are not processed until initial verification is fully complete. Additional checks may be requested at any stage of the account lifecycle.

Deposits, Withdrawals, and Payments

The minimum deposit and minimum withdrawal are both £10. All financial transactions are processed by WorldPay. Credit cards are not accepted under any circumstances, including when routed through digital wallets such as Apple Pay. American Express is not accepted.

Withdrawals are generally returned through the same payment route used for deposits. Where multiple methods have been used, the operator routes the payment to the method carrying the highest net-deposit value, calculated as total deposits minus total withdrawals per method. Fast withdrawals, which typically reach the bank within approximately 15 minutes, are available for PayPal and all major UK banks via Instant Bank Transfer. Visa and Mastercard debit withdrawals that are not enabled for the fast route are processed within one to three working days.

Transactions appear on bank and card statements under the descriptor SPINANDWIN.

Dormant Accounts

An account is classified as dormant after 12 consecutive months without a login. No dormant-account fee or deduction is applied to any remaining balance. Customer funds are held separately from company operating funds at a UKGC medium protection level.

Bonus and Promotion Terms

All bonuses and promotions are subject to their individual promotion rules in addition to the general terms and conditions. The current welcome offer awards 200 free spins on Fishin’ Frenzy The Big Catch 2 after depositing and staking £20 on that game. Free spins are valued at £0.10 each and carry a 10x wagering requirement on winnings. The maximum conversion from bonus funds to withdrawable cash is £100, and the wagering deadline is seven days from the point at which the bonus funds are credited.

PayPal and Paysafecard deposits do not qualify for the welcome offer. Withdrawing cash during an active bonus is permitted, but any remaining free spins or incomplete bonus balance are forfeited at the point of withdrawal.

Ongoing promotions such as Spinner Winner, Daily Reel Deal, Summer Cash Spins, Lucky Rush, and Drops & Wins each carry specific opt-in, eligibility, and wagering conditions. Players should review the individual promotion pages before participating.

Jurisdiction and Responsible Conduct

Customers must be located in a permitted jurisdiction and must not use VPNs or similar tools to bypass geographic controls. The Spin and Win official casino is available to eligible UK residents aged 18 and over.

Responsible gambling tools available on the platform include net deposit limits on a daily, weekly, or monthly basis, a reality check or game session reminder, a take-a-break option ranging from 24 hours to six weeks, and self-exclusion for periods between six months and five years. Customers who have self-excluded through GAMSTOP are not eligible to register or use the service. Rank Interactive may apply additional restrictions and safer-gambling interventions across its brands when player-protection triggers are identified.

Complaints and Dispute Resolution

Complaints can be submitted by email to complaints@spinandwin.com. Unresolved eligible complaints may be referred to the Independent Betting Adjudication Service (IBAS) as an external dispute resolution provider. For day-to-day queries, Spin and Win contact us details include a 24/7 live chat, a dedicated support email at support@spinandwin.com, and a UK freephone number at 0808 238 6061.

Summary of Key Rules

The most important points from the terms and conditions can be summarised as follows:

• One account per customer, registered in the player’s own name
• Age verification is mandatory; the minimum age is 18
• Credit card gambling is not permitted
• Withdrawals are not enabled until initial KYC checks are complete
• Bonus terms apply per promotion and are subject to the general rules
• VPN use to bypass location controls is not allowed
• Dormant account balances are not reduced by any fee
• Material changes to terms carry at least 14 days’ prior notice

The full terms and conditions, effective 16 December 2025, are published on the official site and represent the definitive reference for all account activity.